1 out of 5 stars (5=excellent, 4=very good, 3=good, 2=poor, 1=terrible)
-Food Rating: 2
-Cabin Rating: 2
-Service/Crew Rating: 5
-Itinerary Rating: 1
HAVE YOU BEEN ON A SMALL SHIP CRUISE BEFORE?
I’ve been on 10 small ship cruise.
REVIEW
I booked two back to back cruises to different areas, it wasn’t until I was on the second trip that I was told the itinerary had changed and we were going back to do the same itinerary in which I had just finished, no one from the company had warned me otherwise I would have chosen something different or cancelled one of them. When I contacted the head office they apologised and offered me a free 6-day cruise to which I asked for the cost equivalent instead as I wasn’t going to be in the Caribbean again plus the wasted 6 days repeating everything again.
They didn’t want to do that and their response was a letter reminding me about their Small Print that says they have the right to substitute any scheduled sailings and itineraries without notice, a great cop out and an extremely bad way to treat customers.
After talking to some of the other guests about it I found out I wasn’t the only one unhappy with their customer service treatment from head office and they wouldn’t be travelling with them again.
I have travelled extensively for many years to over 90 countries and work in tourism as a Guide and also spent 10 selling trips just like this and never had I had or heard of such bad service.
Air-con didn’t work for a while in some of the rooms so 2 of us had to sleep in the hallway.
Average food, horrible coffee and undrinkable wine.
There are lots of other companies out there to choose from.
The ship staff were fantastic.
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Ted & Heidi are long-time travel writers with a penchant for small ship cruising. Between them they've traveled all over the world aboard hundreds and hundreds of small cruise ships of all kinds, from river boats to expedition vessels and sailing ships.
I'm up to 78 countries and 110+ cruises worldwide, and it's the small ship journeys that I love writing about most. And so QuirkyCruise.com was born, an excellent research tool for planning your own unforgettable small ship trip.
THEODORE W. SCULL
I have traveled between all continents by sea and cruised along three dozen rivers. Ships and travel are in my blood, and so is writing. My journeys have translated into many books and many hundreds of articles.
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Contribute to our pool of honest reviews by real passengers. QuirkyCruise wants to hear about your latest small ship cruise for our Reader Reviews, a growing reservoir of opinions by small ship cruise lovers around the world. We don’t edit or sugarcoat, we just present QuirkyCruise reader reviews straight from travelers to you.
HEIDI SARNA
